PRINTSHOP FAQ

 

Slate strives to bring the highest quality screen printing & design services to our customers. In order to do so we have established the following terms to give you the best results.

PRODUCTION:

All jobs must be initiated with a quote request. Our terms and conditions must be agreed to before we will send a price to you and that process is completed in the quote request section of either the screen printing or letterpress portions of our website.

TURNAROUND TIME:

Normal turnaround time for screen printed goods is 2 weeks, or 10-15 business days from the receipt of approved art and payment. Normal turnaround time for letterpress goods typically takes a little longer and varies between 4-6 weeks from receipt of approved art and payment. The variable of our work load may also affect scheduling of a job, therefore, we will supply turnaround time and delivery with the quote after a request is submitted. If quotes are not approved in a timely manner (1-2 business days) turnaround times will be extended accordingly. All turnaround times cannot be and are not guaranteed. All turnaround times are subject to the many variables associated with the handmade process. We pride ourselves on completing projects in a timely and accurate manner in regards to your requests.

RUSH FEES:

If a job is needed sooner than our normal turnaround time, rush fees may be charged according to how quickly the job needs be completed. This can range anywhere from 10-30%, and is at the discretion of Slate Screen Print & Design LLC.

PAYMENT:

All projects must be paid in full prior to shipment of the final product. Jobs with a total invoice below $500.00 US must be paid in full to secure production position on our print schedule. Projects over $500.00 US will require a 50% deposit to secure the production time, and the remaining 50% is due to before the job leaves our facility. If a job falls into a rush scenario payment in full is required on all rush orders. We do operate on terms with clients who qualify for such production. Please inquire to printshop@sl4te.co to discuss these details.

COLOR MATCHING:

To make the process of color matching easier, we ask that our clients supply Solid Uncoated Pantone numbers for reference. Pantone books can vary from party to party due to age and use. This may cause some variation in color matching, but please remember that this is a hand made process and requires the craft, skill and experience of the pressman. We have years of experience mixing colors, but in the end this is still a process that relies on human interaction. Colors are “references” for a reason and cannot be guaranteed to match 100%. If a client is requesting color(s) be matched to previous runs, we will do our absolute best to do so. If a specific color is required to span multiple projects we will suggest ordering factory mixed pantone colors. This is more expensive and will add cost to your project and time for turnaround. Please note that printing on colored paper can greatly effect the look and appearance of the ink. We will do our best to discuss any concerns we would have with such setups.

PRICING:

Slate has the right to change pricing and price jobs accordingly at any time without notice.

DISCLAIMER:

Slate Screen Print & Design LLC has the right to refuse business to anyone. Not all quote requests submitted will turn in to jobs. We reserve the right to take on work or not. We put forth our best effort to make sure your job is completed accurately and in a timely manner.

ARTWORK FAQ

 

Supplying Artwork? Here's several file formats we love to work with!

Adobe Illustrator - An .AI file is generated solely from the Adobe Illustrator program. This program creates vector files that are scaleable without distortion.

Encapsulated Postscript File - An .EPS file is a vector format file usually created in the Adobe Illustrator program.

Adobe Photoshop - A .PSD is a proprietary file that allows the user to work with the images’ individual layers even after the file has been saved within Adobe Photoshop.

Other Formats - Give us a call and let us know how we can help!